FAQ

Shipping options and estimated delivery speeds are shown during the checkout process. The shipping speed applies to the delivery timeframe only and does not include production time for personalized items. Most shipments take about 4-8 business days for delivery.

Most packages arrive on time, but carrier delays can happen. The posted shipping speeds are estimates only and are not guaranteed.

The times specified here indicate the times after the cargo is delivered.

Please allow up to 10 business days for production plus about 4-8 business days for carrier delivery, depending on the shipping method chosen at checkout.

We begin working on orders right away, and therefore we are unable to change or cancel personalized orders once we start working on them. If your order is not a personalized order, you can contact us before it is delivered to the cargo.

If you created a customer account you may log in and see if your order has shipped. We also send shipping notifications via email or text you will be notified when your order ships.

You will receive an email shipping notification with a tracking number as soon as your order has shipped.

We do not have a rush processing option at this time, and we cannot guarantee an order will arrive by a certain date.

All shipments will be sent without a signature requirement unless specifically requested. If you would like to have a signature required for delivery, please leave us a note in the comment section at checkout or send us a message before you order ships.

Please contact us right away if your order has an incorrect shipping address and let us know what address you would like to use instead. We will do our best to assist you before the shipment is sent.

Although most packages arrive on time, there are occasional delays with carriers.  Once a package is in the carrier’s possession we are not able to help with the shipping speed, but customers may contact cargo directly for help.

Check all possible places the package could have been placed – porch, mailbox, side door, neighbor’s house, other members of your household, etc.

Occasionally a shipping carrier will accidentally mark a package as “delivered” while it is still in their possession. In this case, the package will usually arrive the next business day.

We do not accept responsibility for lost, missing, or stolen packages after the shipping carrier has confirmed delivery. If the package has been marked as “delivered” but cannot be located, the customer must contact the shipping carrier directly for assistance. Contact the carrier immediately for best results.

If you wish to add a gift message, please type your message in the notes section on the cart/checkout page and we will print that message on the packing slip. Our packing slips never show price or payment information.